Pilot in Command (PIC): the person aboard the aircraft who is ultimately responsible for its operation and safety during flight


John Roberts

Founder, Architect/Developer

A senior level technologist with well-rounded expertise in product strategy, development and business management. During his 7 years at ServiceNow he was regarded as a thought leader whose opinion was sought our by peers, customers, and partners. He is an enthusiastic evangelizer with a strong focus on product vision, usability, market trends, and development architecture. He was the lead designer and developer for a number of core components including IT Cost Management and Project and Portfolio Management. 

Areas of expertise include: 

  • Proven ServiceNow thought leader with over 8 years of experience in roles as customer, professional services, platform and application development, and product management.
  • Optimizing the use of ServiceNow suite of applications and process automation
  • Software product management and architecture design with a focus on usability and consistent user experience
  • Strong history and involvement in the ServiceNow communities
  • Evangelizing product vision
  • Analyzing market trends and customer requirements to identify opportunities and competitive differentiators
  • Balancing priorities between business strategy, product design, and revenue impact
  • Collaborating with leadership and product teams to drive product design and delivery
  • Managing a portfolio of product roadmap priorities