Pilot in Command (PIC): the person aboard the aircraft who is ultimately responsible for its operation and safety during flight

John Roberts

Founder, Architect/Developer

A senior level technologist with well-rounded expertise in product strategy, development and business management. During his 7 years at ServiceNow he was regarded as a thought leader whose opinion was sought our by peers, customers, and partners. He is an enthusiastic evangelizer with a strong focus on product vision, usability, market trends, and development architecture. He was the lead designer and developer for a number of core components including IT Cost Management and Project and Portfolio Management.

Areas of expertise include:

Proven ServiceNow thought leader with over 8 years of experience in roles as customer, professional services, platform and application development, and product management.
Optimizing the use of ServiceNow suite of applications and process automation
Software product management and architecture design with a focus on usability and consistent user experience
Strong history and involvement in the ServiceNow communities
Evangelizing product vision
Analyzing market trends and customer requirements to identify opportunities and competitive differentiators
Balancing priorities between business strategy, product design, and revenue impact
Collaborating with leadership and product teams to drive product design and delivery
Managing a portfolio of product roadmap priorities